Shipping policy

Shipping Policy

At Toothie, we want your shopping experience to be simple and convenient. That's why we offer free standard shipping worldwide.

1. Free Worldwide Shipping

We currently offer:

Free Shipping — Worldwide

No additional standard shipping charge is added at checkout for eligible destinations.

2. Estimated Delivery Time

Our estimated standard delivery time is:

7–10 days

Delivery estimates begin after your order has been processed and shipped. Actual delivery times may vary depending on the destination and circumstances outside our control.

3. Order Processing

Orders are generally processed after payment has been successfully confirmed.

Processing times may vary depending on order volume, product availability, weekends, holidays, or other operational circumstances.

Once your order has been shipped, available tracking information may be provided to you by email or through your order information.

4. International Orders

Toothie ships to customers around the world.

International shipments may be subject to customs procedures, import regulations, taxes, duties, or other charges imposed by the destination country.

Where applicable, these charges may be the responsibility of the customer unless otherwise stated at checkout or required by applicable law.

5. Delivery Delays

Although we aim to meet our estimated delivery times, delays can occasionally occur because of:

Customs processing
Carrier delays
Severe weather
Public holidays
High shipping volumes
Incorrect or incomplete delivery information
Local delivery restrictions
Events beyond our reasonable control

A delivery estimate is therefore not a guaranteed delivery date.

6. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information during checkout.

If an order is returned because of an incorrect, incomplete, or undeliverable address, please contact us at support@toothie.shop. We will work with you to determine the appropriate next step.

Additional shipping arrangements may be necessary depending on the circumstances.

7. Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible.

Please provide your order number and any relevant photographs or delivery information so our customer support team can investigate the issue.

8. Delivery Confirmation

Once a carrier confirms that a package has been delivered to the address provided at checkout, customers should first check with household members, neighbors, building management, or other appropriate locations where the package may have been placed.

If you still cannot locate the package, contact us and we will do our best to assist.