Refund policy

At Toothie, we want you to feel confident when shopping with us. If you're not completely satisfied with your purchase, we offer free returns and refunds within 30 days, subject to the conditions outlined below.

1. 30-Day Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product should generally be:

Unused and in its original condition
Clean and free from damage caused by the customer
Returned with its original packaging, where reasonably possible
Accompanied by your order information or proof of purchase

For hygiene-related reasons, products that have been used may not be eligible for return unless they arrive damaged, defective, or otherwise qualify for a refund under applicable law.

2. Free Returns

Toothie provides free returns within 30 days for eligible purchases.

Before sending any product back, please contact us at:

support@toothie.shop

Please do not send a return to the business address without first contacting our customer support team. We will provide the appropriate return instructions.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible.

Please provide:

Your order number
A description of the problem
Clear photographs or video showing the issue, when applicable

Our team will review the situation and work with you to find an appropriate solution, which may include a replacement or refund.

4. Refunds

Once your return is received and reviewed, we will notify you regarding the status of your refund.

If your refund is approved, the applicable amount will be credited to your original payment method.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.

5. Full Refunds

Where a full refund is approved, the refund will generally cover the eligible purchase amount.

Original shipping charges, if any were separately charged, may be subject to applicable exceptions. Our standard shipping service is free worldwide.

6. Items That May Not Qualify

Returns may be refused or adjusted when products have been:

Used beyond what is reasonably necessary to inspect the item
Damaged after delivery due to misuse or improper handling
Modified or altered by the customer
Returned after the applicable 30-day period

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded or restricted under applicable law.

7. Exchanges

If you would like to exchange an item, please contact our support team first. Depending on product availability, we may offer an exchange, replacement, or refund.